Privacy Policy

Last updated: March 2026

Batch Supply Ltd ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use and protect your information when you use our website at batchsupply.co.uk.

Who we are

Batch Supply Ltd is a company registered in England and Wales. Our contact email is hello@batchsupply.co.uk.

What data we collect

• Name and contact details (email, phone number, delivery address) when you place an order
• Payment information — processed securely by Shopify Payments or PayPal. We never see or store your full card details
• Email address if you sign up to our mailing list
• Browsing data via cookies (see our cookie notice below)

How we use your data

• To process and fulfil your orders
• To send order confirmations and delivery updates
• To send marketing emails if you have opted in (you can unsubscribe at any time)
• To improve our website and customer experience

Legal basis for processing

We process your data on the basis of contract (to fulfil your order), legitimate interest (to improve our service) and consent (for marketing communications).

Who we share your data with

We share data only with trusted third parties necessary to operate our business, including Shopify (our e-commerce platform), Royal Mail and other couriers (for delivery), and payment processors. We never sell your data.

How long we keep your data

We retain order data for 6 years in line with UK tax law. Marketing data is retained until you unsubscribe.

Your rights

Under UK GDPR you have the right to access, correct, delete, or port your data, and to object to processing. To exercise any of these rights, email us at hello@batchsupply.co.uk.

Cookies

We use essential cookies to run the website and optional analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

Contact

If you have any questions about this policy, please contact us at hello@batchsupply.co.uk.